OpenText ArcSight Enterprise Security Manager End-to-End Security Incident Management
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Use Case 1 - Comprehensive Endpoint Security Incident Management
Ryan Parsons, a Level 1 analyst, plays a critical role in monitoring, analyzing, escalating and responding to security alerts. He escalates the case as a ticket to the IT service desk team for the resolution. While, Jamie Garcia, an IT Service Desk Analyst, ensures prompt resolution of the issues at the endpoint level through the PC support team and closes the ticket by updating the status back to the SOAR.
The goal is to enhance the organization’s security posture, reduce cyber risks, and improve response capabilities.
Key outcomes include reduced response times, streamlined communication, and an overall enhanced security posture.